Last modified on:
The Terms of Service, together with the policies incorporated into them, including the Sweepstakes Rules where applicable, govern the relevant account and service requirements we apply to this question. Always review current terms before acting as eligibility, payment, and promotion rules can change.
McLuck verification documents
Player verification (Know Your Customer/KYC) is a mandatory safety process at McLuck. The standard process consists of two confirming your identity and verifying your location. Documents are securely processed through the Veriff verification gateway.
Additional checks may apply depending on your account activity. For example, a Gold Coins package purchase, changes to your registered details, a source-of-funds review, or a Sweepstakes prize redemption may require different supporting documentation. Simply complete the specific verification tasks displayed in your account portal.
| Verification type | Documents McLuck accepts |
|---|---|
| Identity Verification | An unexpired government-issued photo ID (passport photo page completely visible, or a driver’s license or state or national ID card with both front and back images). The document must clearly display your full legal name, date of birth, document number and an unexpired expiration date. |
| Location / Address | A Proof of address (POA) document issued in your name within the last 90 days displaying three items: your full legal name as it appears on your photo ID, registered residential address, and a clear issue date. Accepted documents: utility invoices (gas, electricity, water); a landline, internet or mobile phone bills; official bank/credit card statements; or formal lease agreements. |
| Payment Ownership for Gold Coin package purchases | A redacted copy of a payment method used for an optional Gold Coin package purchase, confirming lawful account ownership. Supply a photograph or official document file rather than a digital screenshot. |
| Source of Funds / Wealth | Documentation such as payslips or official bank statements, where a review requires it. |
| Sweepstakes Prize Verification (KYC) | A Know Your Customer check may request government-issued photo identification, biometric facial scan recognition, proof of address and validation of your Social Security Number prior to prize redemptions (Sweepstakes Coins are promotional entries and cannot be purchased). |
| Redemption Destination | Bank details for an account held in your own legal name. Where a joint account is used, documentation identifying the joint holder may be required. |
Why McLuck requires verification documents
McLuck requires verification documents to confirm that customers meet eligibility and security requirements. This includes verifying that participants are 21 years of age (or the minimum legal age of majority whichever is higher)and physically located in a permitted state before accessing Social Games or redeeming prizes.
Verification protects both customers and the platform by preventing identity theft, fraud, and unauthorised duplicate accounts. Before any cash prize or digital gift card redemption is issued, compliance verifies that the receiving payment method belongs to the verified owner of the McLuck account.
Why requirements differ between accounts
Under McLuck’s Terms of Service, we reserve the right to conduct verification checks whenever reasonably required. A routine identity task requires less than a payment review, a source-of-funds check, a change to your registered details, or a Sweepstakes prize redemption. A previously accepted ID does not guarantee that further evidence won’t be requested later for a different compliance purpose. A Social Security number may also be needed for applicable tax reporting or withholding. These are conditional requirements, not an instruction to send every document in advance.
Two conditions apply to the documents themselves. All document fields, names and addresses must be printed using the standard Latin alphabet. Non-Latin documents require an official certified English translation alongside the original. Documents must originate from permitted states and must not originate from any of the Prohibited Territories.
How to prepare your verification documents
Verification documents are typically evaluated within 48 hours.
Verification document checklist
- Use the exact document type requested, and confirm that a proof of address was issued within the last 90 days.
- Check that your full legal name and current residential address match your registered Customer Account, and contact Support first if your details have changed.
- Ensure photo IDs are current, date of birth and document number are readable.
- Include both front and back images for ID cards and driver’s license, or the full photo page for passports. Keep all four corners visible in well-lit conditions without flash glare.
- Do not alter files, do not retouch, merge or edit document files. Redact payment cards only as explicitly instructed (keeping ownership details readable).
Clearing verification authorises your Customer Account for redemptions, which cannot be requested or processed beforehand. If a verification document is declined, our system emails you an automated update explaining the issue. If the upload itself fails, see what to do when you cannot upload verification documents.
Under McLuck’s Terms, failure to provide requested verification documentation within 30 days of the initial request may result in account restriction, suspension or closure.
Is it safe to upload documents to McLuck?
Yes. Identity checks are processed securely through Veriff using Secure Socket Layer (SSL) encryption, both in transit and at rest. Documents are accessed exclusively by authorised compliance personnel, and are never sold or rented to third party marketing agencies. Our Privacy Policy sets out how this data is stored and managed.
Always initiate verification from the official McLuck portal: sign in to your account, then open the verification task identified in the request. Never email sensitive identity documents, SSNs or card details via standard email or chat support. If you cannot find the secure task, ask Support where to upload the information, without attaching the sensitive material.
Official information
This answer is based on the official McLuck pages below, reviewed on the date shown above. Consult them for the latest rules, account information, and support guidance.
- McLuck Terms Of Service
- McLuck Privacy Policy
- McLuck Help Center: Required Verification Documents
- McLuck Help Center: Account Verification Process
- McLuck Help Center: Document Verification Reasons
- McLuck Help Center: Rejected Document Upload
- McLuck Help Center: Verification On A Mobile Device
- McLuck Help Center: Document Upload Safety
Still need help?
Contact McLuck Support for help with your account.