Official answers to common questions about McLuck accounts, verification, redemptions, rewards, games, safety and support.
PMV/KYC, required documents, upload problems and declined documents
5 answers
McLuck account verification runs through our Veriff gateway in two steps: identity verification using an unexpired government-issued photo ID, then proof of address issued within the last 90 days. Sign in, open the verification…
McLuck evaluates verification documents within 48 hours of submission. That window applies to the files you submit. A rejected upload or a request for further evidence means submitting again, so total time depends on…
If your McLuck verification upload fails, check the document itself first: your photo ID must be unexpired and your proof of address issued within the last 90 days, and Veriff rejects screenshots, clipped corners…
McLuck requires an unexpired government-issued photo ID (a passport, driver’s license, or state or national ID card) plus a proof of address issued within the last 90 days, such as a utility bill, phone…
The most common reasons a McLuck verification document may be declined are procedural: clipped corners, glare or blurred focus, altered or covered details, and an expired validation window. If your document is declined, check…
