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A cash-prize redemption requires at least 75 qualifying Sweepstakes Coins. Sweepstakes Coins must first satisfy the applicable play requirement, and your redemption remains subject to the Terms of Service, Sweepstakes Rules, and applicable eligibility and verification requirements.
How do I check whether my bank is available?
Sign in to McLuck, select Redeem, then Redeem Cash Prize and check the redemption methods displayed for your account. Where a bank transfer option is available, follow the instructions shown to find or connect your bank.
Bank and payment method availability can change, so a bank being supported by a payment provider does not guarantee that it will be available for every McLuck account or redemption.
Depending on availability, bank-related redemption methods may include Online Banking or Standard ACH. Follow the secure authorization or bank-detail process shown for the method you select.
What bank-account requirements apply?
A cash-prize redemption to a bank account can only be made to an account you hold, and the account-holder name must match your verified McLuck Customer Account. Do not use a bank account belonging to a friend, relative or other third party.
If you provide details for a jointly held account and you are an account holder, McLuck may request additional evidence relating to the account or its other holder before approving the redemption destination. Provide only the information requested and use the secure process specified by McLuck.
If your legal name or address has changed, contact Support and update your Customer Account rather than changing or altering documents to create a match.
Before submitting a bank redemption, check that:
- the bank transfer method is displayed for your account;
- the account is held in your name;
- your account-holder details match your verified McLuck information;
- you have at least 75 qualifying Sweepstakes Coins and have satisfied the applicable play requirement; and
- you have completed any verification requested for your account.
What if my bank is not available?
If your bank does not appear, this does not necessarily mean you cannot redeem an eligible prize. Available methods may depend on your account, location, verification status, payment provider and other applicable requirements.
Choose another redemption method displayed for your account or contact Support if you are unsure why a bank option is unavailable. Under the Sweepstakes Rules, McLuck may, at its discretion, issue a prize by cheque or another payment method regardless of your preferred redemption method.
Do not enter bank details into an unrelated payment method or use another person’s account to work around an unavailable bank.
What if my bank redemption is pending, returned or rejected?
Keep your original redemption reference and check the status before submitting another request. If the transfer was returned by your bank, ask the bank for the return reason and provide that information to McLuck Support.
If your bank details appear correct but the redemption still does not complete, the issue may involve verification, account eligibility, payment-method availability or the bank’s ability to receive the transfer.
Cash prize redemptions typically take between 3 and 5 business days, but may take up to 10 days to process.
For more information, see Why was my McLuck bank redemption rejected? and Why is my McLuck redemption pending?
What should I send Support?
If you need help with a bank redemption, provide your registered email, redemption reference, amount and submission date, bank name, redemption method, current status, and the exact error or return message.
For your security, never share your password, PIN, one-time verification codes, security codes or full card details. Only submit requested information or verification documents through the secure process specified by McLuck.
Contact McLuck Customer Support if you need help identifying the next step.
Official information
This article is based on McLuck’s official rules and account guidance. Check the current versions before acting because eligibility, verification, redemption and account requirements can change.
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Still need help?
Contact McLuck Support for help with your account.