Official answers to common questions about McLuck accounts, verification, redemptions, rewards, games, safety and support.
5 answers
McLuck account verification runs through our Veriff gateway in two steps: identity verification using an unexpired government-issued photo ID, then proof of address issued within the last 90 days. Sign in, open the verification…
McLuck redemptions are typically processed within 48 hours for gift card prizes and 3 to 5 business days for cash prizes. Under our Sweepstakes Rules, however, a prize redemption may take up to ten…
To play or redeem on McLuck you must be over 21, or the higher legal age of majority where you are located, and you must not be in a Prohibited Territory. You need one…
McLuck is available in 34 U.S. states (including the District of Columbia), Texas, Florida, Georgia, Ohio and Pennsylvania. We do not offer our Services in 16 states, and promotional contests are no longer offered…
A pending status means your redemption request has been received and is still in review, not rejected. Redemption times are typically 48 hours for gift card prizes and 3 to 5 business days for…
