Official answers to common questions about McLuck accounts, verification, redemptions, rewards, games, safety and support.
15 answers
No. McLuck does not currently charge payment-processing fees on purchases or prize redemptions. Your bank, payment provider or other financial institution may apply its own fees or currency-conversion charges depending on the payment method…
You can contact McLuck Customer Support 24 hours a day, 7 days a week through our Help Center. Our team aims to reply as quickly as possible, but response times vary with the volume…
McLuck account verification runs through our Veriff gateway in two steps: identity verification using an unexpired government-issued photo ID, then proof of address issued within the last 90 days. Sign in, open the verification…
McLuck redemptions are typically processed within 48 hours for gift card prizes and 3 to 5 business days for cash prizes. Under our Sweepstakes Rules, however, a prize redemption may take up to ten…
McLuck evaluates verification documents within 48 hours of submission. That window applies to the files you submit. A rejected upload or a request for further evidence means submitting again, so total time depends on…
If your McLuck verification upload fails, check the document itself first: your photo ID must be unexpired and your proof of address issued within the last 90 days, and Veriff rejects screenshots, clipped corners…
McLuck.com is a legitimate social casino operated by B-Two Operations Limited. The platform uses encryption to help protect your personal information and offers responsible gaming tools, including spending, session, and self-exclusion limits. Users must…
To play or redeem on McLuck you must be over 21, or the higher legal age of majority where you are located, and you must not be in a Prohibited Territory. You need one…
The minimum prize redemption is 75 qualifying Sweepstakes Coins for a cash prize and 10 qualifying Sweepstakes Coins for a gift card prize. Each qualifying Sweepstakes Coin may be redeemed for $1.00 USD in…
McLuck is available in 34 U.S. states (including the District of Columbia), Texas, Florida, Georgia, Ohio and Pennsylvania. We do not offer our Services in 16 states, and promotional contests are no longer offered…
Available banking and redemption methods are displayed in your McLuck account and may vary depending on your account, location, verification status and other applicable requirements.
McLuck requires an unexpired government-issued photo ID (a passport, driver’s license, or state or national ID card) plus a proof of address issued within the last 90 days, such as a utility bill, phone…
